Cancellation & Refund Policy
Last updated: [16.09.25]
At Shiwora, we value your satisfaction and strive to provide you with the best shopping experience.
Order Cancellation
You can cancel your order within 24 hours of placing it, provided it has not yet been shipped.
Once the order has been dispatched, cancellation will not be possible.
Refund Policy
Refunds are processed only if:
The product is defective or damaged on arrival.
The wrong product was delivered.
To request a refund, you must raise a request within 7 days of delivery by contacting us at [swetakv33@gmail.com].
Refund Process
Once approved, your refund will be processed within 7–10 business days.
Refunds will be made to the original mode of payment used during purchase.
Non-Refundable Items
Used or damaged items caused by the customer.
Earrings and intimate jewelry items due to hygiene reasons (unless defective).
Discounted / Sale items are non-refundable.